Shipping and Returns Policy

Where do you deliver?

While only UK orders can be processed directly through the website at this time, if you require international delivery this can be organised by contacting us using the contact form on the contact page to discuss your requirements.

How will my order be posted?

We post our kits using Royal Mail.

What is the cost of postage?

The costs for UK mail will depend on current royal mail tariffs but also includes packaging material costs.

International postage costs will vary dependent on the location. 

When will my order be dispatched?

Providing the kit ordered is in stock, we will post your order within 3-5 working days. If your order is out of stock, we will contact you with further options. You will be notified by email when your order has been dispatched.

During the Christmas period there will be NO orders posted between Sunday 13th December and Monday 4th January. Please ensure all orders are placed before 2pm on Sunday 13th December to avoid disappointment.

When can I expect my order?

Your order should be with you within 2-3 working days of the shipping confirmation email, however, during the current Covid-19 pandemic it may take longer.  If your order hasn’t arrived within 10 working days of your order, please contact us using the contact form on the contact page. Any issues with a lost order must be raised within 10 weeks since dispatch or we cannot process a replacement.

 

You can expect digital products instantly.

How can I change or cancel my order?

We process all orders as soon as possible and often within minutes of being placed. Therefore, to cancel or change an order, please contact us as soon as possible on hello@trouvaillestitchkits.co.uk or by using the contact form on the contact page. We will do our best to make the changes you require but if the order has already been dispatched, you will need to follow our returns policy.

Can I return my order?

Yes, we offer a 28-day money back guarantee. Please contact us at hello@trouvaillestitchkits.co.uk and we will provide further details on how to return your unused, unopened and undamaged item to us and a refund will be processed within 10 days. Digital products, due to their instant nature of delivery, cannot be refunded. 

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